Customer Support for products on this site is available under the following
conditions:
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Receive three months of email support with the purchase of software or when
you make a donation of $50 or more.
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For best results, use the Contact Form to make
your initial inquiry.
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The answers to questions can often be found in the (1) FAQ
section, (2) the Installation guides (FormulatorNET or
E-Data Collection), or (3) the online help
sections of the respective applications. We request that you contact
support only after you have referred to these other sources.
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Every effort is made to resolve issues promptly, but there is no guaranteed
response time. (Typical response time is under one day, but it often depends on
the nature of the issue being raised.)
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Support is available for (1) help with use of the system (where there is
insufficient explanation in the other sources listed above), (2)
installation/setup guidance, and (3) bugs in the original software (i.e., prior
to user code modifications).
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You may be required to send technical support your database and other
files in order to enable us to assess the issues. If we are unable to
replicate the problem, it may be impossible to resolve the issue; it is
therefore important that we work with the same data when debugging.
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After the three months of support expires you may renew for another three month
interval at any time.
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Note the following exclusions:
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Support is not available for users whose systems do not meet the
requirements (such as .NET Framework 1.1 and SQL Server 2000).
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Once the customer makes any code modifications to the software, we cannot
guarantee support.
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No support is given for customizing applications or any code modification
whatsoever. We offer development services
at an additional cost for customization or consultations pertaining to making
code modifications.
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